These General Terms and Conditions of Sale (hereinafter referred to as the “Terms and
Conditions”) shall govern the purchase and sale of products marketed by CRIS GONZ\u00c1LEZ (hereinafter, “GONTER”) through its website www.gonter.es (hereinafter, the “Website”).<\/p>\n\n\n\n
GONTER’s company details are as follows:<\/p>\n\n\n\n
Company name: GONTER
Address: C\/ Salamanca, 42, 03727, Xal\u00f3, Alicante, Spain
Tax Identification Number (N.I.F.): 53944032Q
Email: cg@gonter.es<\/p>\n\n\n\n
By using the Website\u2019s services, the User agrees to these Terms and Conditions, which define the rights and obligations of GONTER’s Website. These are the only Terms and Conditions applicable to the use of the Website (without prejudice to the existence of specific terms for certain services) and to the order process via the Website, replacing any other conditions.<\/p>\n\n\n\n
Users of the Website are defined as anyone who is registered or uses the Website. Anyone may register or use the Website as long as they accept these Terms and Conditions along with all other policies and principles governing the platform, as detailed below.<\/p>\n\n\n\n
The services provided through this Website are governed by:<\/p>\n\n\n\n
(i) these Terms and Conditions;
(ii) any Specific Conditions that may be published on the Website;
(iii) applicable laws, sector-specific regulations, and general practices and principles.<\/p>\n\n\n\n
Access to certain content and use of services may be subject to specific conditions which, as applicable, may replace, supplement, and\/or modify these Terms and Conditions. In case of contradiction, the specific conditions shall prevail.
Before using and\/or requesting specific services offered through GONTER\u2019s Website, Users must carefully read the specific conditions provided by GONTER for that purpose, if applicable. The use, reservation, and\/or request of such services implies acceptance of the specific conditions in effect at the time of the transaction.<\/p>\n\n\n\n
The main purpose of this Website, created and maintained by GONTER, is the sale of leather fashion accessories, characterized by exclusive designs and made in Spain. GONTER is committed to offering products that reflect current fashion trends while maintaining timeless, enduring designs (“Products”).
Users must select the corresponding Product available on the Website. These Terms and
Conditions govern the sale of said Products to Users.<\/p>\n\n\n\n
GONTER\u2019s Website offers Users the ability to contact Customer Service for any questions or issues related to these Terms and Conditions.
To do this, GONTER provides a contact form on the Website, ensuring direct and efficient communication. Users must provide accurate, truthful, updated, and complete data as required in the order form.
This includes contact information (name, surname, delivery address, phone number, email, payment method, etc.).<\/p>\n\n\n\n
The Website offers Users the option to create an account via an online form.
Users agree to use the content they access through the platform lawfully, diligently, and in good faith. They must provide truthful and complete information when registering.
Users are fully responsible for managing and securing their account login information.
Any unauthorized access must be reported immediately to: contact@gonter.es. Until such notice is received, GONTER is not liable for misuse.<\/p>\n\n\n\n
Users agree to use the Website and its content legally and in good faith.
GONTER reserves the right to suspend or terminate accounts found to be used fraudulently or harmfully.
If GONTER detects anomalies or has reasons to believe that a User is engaging in fraudulent activity, the account may be suspended or terminated.<\/p>\n\n\n\n
GONTER sells worldwide. To purchase, Users must fill out the order form on the Website. GONTER will not intentionally sell more units than available. In case of stock unavailability, the User will be informed and offered alternatives (delay, replacement, or refund). All international order-related costs (shipping, customs, taxes) are the responsibility of the User.<\/p>\n\n\n\n
Shipping times vary:<\/p>\n\n\n\n
Prices include VAT or equivalent taxes and are shown in the local currency. Accepted payment methods are shown on the Website. A confirmation email with purchase details and invoice will be sent once the payment is completed. The payment process is secure and complies with EU regulations.
Fraudulent charges must be reported immediately to: contact@gonter.es.<\/p>\n\n\n\n
Shipping costs are not included in the product price but are shown once the User enters their shipping address.<\/p>\n\n\n\n
In accordance with applicable law, consumers may withdraw from the contract within 15 calendar days from delivery.
Returns (Spain and EU):
Products must be returned unused, in original packaging, to:
C\/ La Virgen, 80, local 2, Xal\u00f3, 03727, Alicante, Spain.<\/p>\n\n\n\n
Return shipping is at the User\u2019s expense. Refunds are processed upon receipt and inspection.<\/p>\n\n\n\n
If a Product is faulty, Users must email contact@gonter.es describing the defect.
After inspection, GONTER will inform the User if the Product will be refunded or replaced. In either case, the process will be completed within 15 days. GONTER will cover shipping costs for faulty items.<\/p>\n\n\n\n
To initiate a return, the User must email GONTER at: contact@gonter.es.
Products must be returned in original condition. Refunds are issued to the original payment method.
According to Article 108.1 of the Consumer Protection Act, the User must return the item within 14 days of informing GONTER and cover return shipping unless otherwise agreed.<\/p>\n\n\n\n