Terms and conditions
GENERAL TERMS AND CONDITIONS OF SALE OF “GONTER”
Preliminary Information
These General Terms and Conditions of Sale (hereinafter referred to as the “Terms and
Conditions”) shall govern the purchase and sale of products marketed by CRIS GONZÁLEZ (hereinafter, “GONTER”) through its website www.gonter.es (hereinafter, the “Website”).
GONTER’s company details are as follows:
Company name: GONTER
Address: C/ Salamanca, 42, 03727, Xaló, Alicante, Spain
Tax Identification Number (N.I.F.): 53944032Q
Email: cg@gonter.es
2. Acceptance of the Terms and Conditions and Website Access
By using the Website’s services, the User agrees to these Terms and Conditions, which define the rights and obligations of GONTER’s Website. These are the only Terms and Conditions applicable to the use of the Website (without prejudice to the existence of specific terms for certain services) and to the order process via the Website, replacing any other conditions.
Users of the Website are defined as anyone who is registered or uses the Website. Anyone may register or use the Website as long as they accept these Terms and Conditions along with all other policies and principles governing the platform, as detailed below.
The services provided through this Website are governed by:
(i) these Terms and Conditions;
(ii) any Specific Conditions that may be published on the Website;
(iii) applicable laws, sector-specific regulations, and general practices and principles.
3. Acceptance of Specific Conditions
Access to certain content and use of services may be subject to specific conditions which, as applicable, may replace, supplement, and/or modify these Terms and Conditions. In case of contradiction, the specific conditions shall prevail.
Before using and/or requesting specific services offered through GONTER’s Website, Users must carefully read the specific conditions provided by GONTER for that purpose, if applicable. The use, reservation, and/or request of such services implies acceptance of the specific conditions in effect at the time of the transaction.
4. Purpose
The main purpose of this Website, created and maintained by GONTER, is the sale of leather fashion accessories, characterized by exclusive designs and made in Spain. GONTER is committed to offering products that reflect current fashion trends while maintaining timeless, enduring designs (“Products”).
Users must select the corresponding Product available on the Website. These Terms and
Conditions govern the sale of said Products to Users.
5. Customer Service
GONTER’s Website offers Users the ability to contact Customer Service for any questions or issues related to these Terms and Conditions.
To do this, GONTER provides a contact form on the Website, ensuring direct and efficient communication. Users must provide accurate, truthful, updated, and complete data as required in the order form.
This includes contact information (name, surname, delivery address, phone number, email, payment method, etc.).
6. User Account
The Website offers Users the option to create an account via an online form.
Users agree to use the content they access through the platform lawfully, diligently, and in good faith. They must provide truthful and complete information when registering.
Users are fully responsible for managing and securing their account login information.
Any unauthorized access must be reported immediately to: contact@gonter.es. Until such notice is received, GONTER is not liable for misuse.
7. Use of the Website
Users agree to use the Website and its content legally and in good faith.
GONTER reserves the right to suspend or terminate accounts found to be used fraudulently or harmfully.
If GONTER detects anomalies or has reasons to believe that a User is engaging in fraudulent activity, the account may be suspended or terminated.
8. Orders, Sales Conditions, and Warranty
GONTER sells worldwide. To purchase, Users must fill out the order form on the Website. GONTER will not intentionally sell more units than available. In case of stock unavailability, the User will be informed and offered alternatives (delay, replacement, or refund). All international order-related costs (shipping, customs, taxes) are the responsibility of the User.
8.1 Shipping Transit Time
Shipping times vary:
- Spain: 1–3 business days
- EU, UK, US, Canada: 2–5 business days
- Rest of the world: 5–7 business days
Delays may occur due to natural disasters, strikes, customs issues, or holidays.
8.2 Prices and Payment Methods
Prices include VAT or equivalent taxes and are shown in the local currency. Accepted payment methods are shown on the Website. A confirmation email with purchase details and invoice will be sent once the payment is completed. The payment process is secure and complies with EU regulations.
Fraudulent charges must be reported immediately to: contact@gonter.es.
8.3 Shipping Costs
Shipping costs are not included in the product price but are shown once the User enters their shipping address.
9. Return and Exchange Policy
a) Right of Withdrawal
In accordance with applicable law, consumers may withdraw from the contract within 15 calendar days from delivery.
Returns (Spain and EU):
Products must be returned unused, in original packaging, to:
C/ La Virgen, 80, local 2, Xaló, 03727, Alicante, Spain.
Return shipping is at the User’s expense. Refunds are processed upon receipt and inspection.
b) Defective Products
If a Product is faulty, Users must email contact@gonter.es describing the defect.
After inspection, GONTER will inform the User if the Product will be refunded or replaced. In either case, the process will be completed within 15 days. GONTER will cover shipping costs for faulty items.
c) General Return Conditions
To initiate a return, the User must email GONTER at: contact@gonter.es.
Products must be returned in original condition. Refunds are issued to the original payment method.
According to Article 108.1 of the Consumer Protection Act, the User must return the item within 14 days of informing GONTER and cover return shipping unless otherwise agreed.
10. Product and Service Information
Product descriptions are for informational purposes.
GONTER will promptly correct any errors once notified but accepts no liability for unintentional mistakes.
11. Liability
GONTER is not liable for damages resulting from use or access to the Website or for:
- Delays, loss, or damage due to force majeure or User error
- Website downtime or errors
- Viruses or malware
- Illegal or negligent use by Users
GONTER commits to resolving issues and supporting Users to reach a satisfactory resolution.
12. Intellectual Property
All content on the Website is the intellectual property of GONTER or its licensors. Reproduction, transmission, or distribution without prior written consent is strictly prohibited under Spanish Intellectual Property Law (Royal Legislative Decree 1/1996 and Law 17/2001). Accessing the Website does not grant Users any rights to its content. Unauthorized use may lead to legal consequences.
13. Data Protection
GONTER respects User privacy and processes data in accordance with applicable laws.
Users may access, rectify, delete, or object to the processing of their data.
14. Modifications
GONTER reserves the right to modify content, Terms and Conditions, and policies without notice.
Changes take effect upon publication.
15. Severability
Each clause is interpreted independently. If a clause is declared null, the rest remain valid.
16. Language
In case of conflict, the English version of these Terms and Conditions shall prevail.
17. Right of Exclusion
GONTER reserves the right to deny access to the Website or its services to Users who violate these Terms and Conditions.
HOW TO USE THE WITHDRAWAL FORM
To withdraw from this contract, notify us of your intention and return the Product within 15 calendar days of receiving your order.
Late returns may be rejected by GONTER.
Steps to withdraw:
Complete the withdrawal form available on the Website and send it to:
CRISTINA GONZÁLEZ
C/ SALAMANCA, 42, 03727, XALÓ, ALICANTE, SPAIN
Email: contact@gonter.es
You will then receive instructions via email, including your case number and return instructions. Once we receive your return, we will process your refund and confirm via email.
ANNEX 1
WITHDRAWAL FORM
To: GONTER Customer Service, C/ Salamanca, 42, 03727, Xaló, Alicante, Spain
Email:
I hereby give notice that I withdraw from my purchase contract for the following Product:
[Brief product description]
Ordered/received on: [Order date / delivery date]
User name
User address
User signature (if submitted in paper format)
Date: