Help and questions

Repairs

GONTER offers a repair service available for our bags. If you need it, please contact us via/by contact@gonter.es including model photos and details.

Defects in delivery

If upon receiving any of our products you notice any defect, please contact us via mail: contact@gonter.es, including detailed photos of the problems so we can provide you with the solution that best suits your case.

Exchanges and returns

Regarding changes, GONTER does not offer the service of exchanges via web, only returns. If you want to return your order, click directly on RETURN.

The amount of the bag will be refunded, but the shipping costs are at your expense.

In case you want another color or other handle, from GONTER we invite you to place a new order.

Refunds

Refunds are made within a maximum of 15 days after we have received the return of your
package.

The amount is returned to the original payment method.

Invoices and how to request them

From the web, we give you the direct option to download your invoices from your account. The steps are the next ones:

– Log in to your account at the “Account” button by entering the email address -with which you placed your order- and your password.

– Go to the “Orders” section and access the order history.

– Click on “View details” of the corresponding order.

– To finish, press “Download invoice” to get your copy.

The invoice is also sent with the order in physical form and you will find it in the confirmation email.

It is automatically generated once the order has been placed so changes and modifications are not accepted.

For further assistance, please contact us directly via contact@gonter.es.

Accepted payment methods

On the GONTER website, we accept payments with Mastercard or Visa.

At GONTER we are committed to maintaining your privacy so that your personal data is not stored.